---
title: Contact Us | NEW Water
description: Complete the NEW Water contact form to share questions or comments, and we'll get back to you as soon as we can.
image: https://www.newwater.us/hubfs/Branded%20Images/Sunset%20Featured%20Image.jpg
---

![contact-header](https://www.newwater.us/hubfs/contact-header.png)

# Get in Touch with NEW Water

We’re here to serve, and proud to protect our most valuable resource, water.

Complete the form below to share questions or comments, and we’ll get back to you as soon as we can. Do you have a records request? Please fill out the **[Open Records Request form here](https://www.newwater.us/openrecordsrequest?hsLang=en-us)**.

#### Our Locations*

**NEW Water (Green Bay Facility)***  
2231 N. Quincy Street  
Green Bay, WI 54302

**Please note: Our Administration Building’s elevator is currently out of service. Should you need accommodations during this time, please let us know (preferably 48 hours in advance, if possible): by email using the form above, or (920) 432-4893. We apologize for any inconvenience and thank you for your patience.*

**De Pere Facility**  
315 Leonard Street  
De Pere, WI 54115

**Jack Day Center**  
90 Bay Beach Road  
Green Bay, WI 54302

#### Hours and Contact Information**

**Office Hours**  
(M-F) 7:30 a.m. - 4:00 p.m.

**Main Office**  
(920) 432-4893

**Media Contact**  
(920) 438-1064

**Industrial Pretreatment**  
(920) 438-1079

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# ***** ******"Caller ID Spoofing"***

*Unfortunately, we’ve learned that our phone number is being used by scammers to disguise their identity. “Neighbor spoofing” makes it look like an incoming call is from a local number, business, or agency. If you receive a robocall or otherwise suspicious call from NEW Water, we apologize, it’s not us! **“Don’t Hang On, Hang Up!”** [Learn more from the FCC >> ](https://www.fcc.gov/consumers/guides/spoofing-and-caller-id)*